App name – Q.ommand Home
Is it only the mobile app? No, they also have a desktop version that you can use. The format is the same so what you see on the mobile app is what you can see on the desktop version.
URL is https://eu.qommand.qcells.com/
Can you monitor my system? Yes. As your installer we too can monitor your system. We can also view a selection of graphs and export data from these graphs to CVS excel spreadsheets. You can also download some data from the app but as a PDF.
We can also set your nighttime charging for your batteries if you are not comfortable with doing this yourself.
What happens if I forget my User ID? Don’t worry if you forget your User ID to log into the app. You can find this by going to the app and clicking on the ‘find account’ button at the bottom right-hand side. You’ll then have two options at the top of the screen for ID, or password. Make sure you have ID selected. The app will then prompt you to enter your email address that is registered with the account. Once you have entered that you should get a pop up with your user ID. We recommended you write this down and keep it safe going forward.
What happens if I forget my password? Similar process to the last question. When on the app, please click ‘find account’ at the bottom right-hand side of the screen. You’ll then need to select ‘password’ at the top right-hand side. This will then prompt you to enter both your User ID and email address registered with the account. Once you have entered both those sections, you’ll have a temporary password sent to your emails. Please use this temporary password with your User ID to sign into your account on the app.
If you have trouble receiving a temporary password from Qcells, we can send you one from the office.
Once you are successfully back in the app, you can then choose to change your password. Go to ‘my page’ located at the bottom right-hand side, then to ‘account settings’ and lastly ‘change password’.Â
My app is showing incorrect information, why is this? Whilst signing in there’s a possibility you have clicked on the ‘Demo account’ on the bottom left hand side of the screen. This account isn’t real and will not reflect the information for your solar system. We advise logging out the account and re-entering your User ID and password on the sign in page. If you are still encountering issues, please call the office to discuss.
Can we only contact you about app/software issues or general enquires? No, you can contact Qcells technical support team on the below email address. Please provide your full name, User ID and site ID =, if you have it, along with a brief description of the issue/question.
My app keeps logging me out, what can I do? The Qcells app is designed to keep you logged in for easy and quick access to your account. If you are finding every time you click on the app you must sign in, there may be a few reasons for this.
- You are logging out before you close the app.
- You have an android phone, and instead of clicking the home button, you are continuously clicking the back button until you get to your phone home screen.
- There might be a software update required for either the Qcells app or your mobile phone.
- You might have encountered an issue and need to contact Qcells or the office for further investigation.
How do I set my nighttime charging through the app?
On the home page, click on products, and you will find energy management. Then tap on inverter, go to inverter settings, and select time-based mode. Choose a start date and end date, and tap the edit button to add a schedule.’
When adding a schedule you’ll be prompted to select an action, start time and power rating.
Example;
If you want your batteries to charge from the grid between 02:00 – 05:00 at 5000w the schedule would look like this;
Action > Manual
Start time > 02:00
Power rating > -5000w
Action > Self consumption
Start time > 05:00
Start time > the time you want the inverter to begin this action.
Action > Your options are;
- No operation – system will be on standby, pausing all operations.
- Self-consumption – controls the power autonomously. The electricity generated with PV’s is first supplied to in house loads, and if there is any remaining electricity, it I used to charge the battery.
- Manual – By entering power (-5000 w to +5000), you can control the inverter power and direction.
If you enter a negative value ( -5000 to -1 ) the battery will be charged from the grid with the entered power.
If you enter a positive value ( 1 to 5000 ) the batteries will discharge to the grid with the entered power.
- Stop charging from Grid – The battery is not charged from the grid but can be charged from pv-genertated power.
- Stop discharging – battery can be charged only.
You always want to have self-consumption selected as your last action to ensure the system priorities the energy consumption PV > House Load first, excess energy > Battery & then Grid.Â
If you have any further questions, please contact the office and a member of the team will be more than happy to help.
Manoeuvering around the app – essential informationÂ
Home section
On this display you will see the real time energy flow in your household. You should see the solar PV panels, home load, batteries and the grid.
1)     Production – shows real time power from PV.
2)     Energy flow animation – we support all cases of energy flow. Users will be able to see how the energy flows in their homes.
3)     Grid – Shows real time grid power with status (importing or exporting).
4)     Today’s production – records todays accumulated solar production energy.
5)     Clean energy score – Clean energy score measures the percentage of energy users are consuming directly from solar and ESS rather than the grid. Users will be able to see yesterday’s clean energy score compared with today’s clean energy score.
Clean energy score = [1-(imported energy/consumption) * 100
6)     Product/service short summary – The home page displays all products that the user owns and any connected or available services. Each card displays a short overview of each product and service. Clicking each card will direct users to its related product page.
Products
You can also get into your product information by selecting ‘products’ at the bottom of the screen.
Once you have products selected, at the top of the screen, you’ll see two options, one for your batteries and one for the inverter. You can switch between these sections by clicking on them. If there highlighted in blue with an underline, that is the section you are currently viewing.
Battery
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You are now viewing information regards to your batteries. You’ll be able to see if they are charging/discharging and at what rate. You’ll also have the below option;
Production info: This section will be displaying how many batteries you have installed, their serial numbers and the date they were installed.
Battery settings: This will show you your selected energy back up percentage. Energy back up is the reserve percentage which the system will always store in case of a blackout.
Inverter
Immediately you’ll see what energy mode you have selected, I.E. either time-based mode or self consumption.
You’ll also have the options for:
Inverter settings: If you are in self-consumption mode that is all you’ll be able to see on this page. You can change between self-consumption and time-based mode by selecting the options under energy mode.
Once you have time-based mode selected, you will be able to see a lot more options and data. Time based mode allows you to input information for scheduling charging/discharging from the grid. You’ll have an option for a start date, end date, weekdays and weekends.
Product info: Here you will be able to see the inverter serial number and the date it was installed.
Energy
This page will be where you’ll get most of your information from regards to what your system is doing overall.
You’ll have the option to choose either Day, Month, Year and Lifetime for the data.
Depending on what boxes you have ticked depends on the information that’ll be displayed on the below graphs. You can also change the date and time to get the data you want to view.
The information you have the choice of viewing are Solar PV Module kWh produced, kwh imported from the Grid, kWh discharged from battery, kwh consumed in the house, kwh exported to the Grid and the kwh charged for the batteries.
On the graph section, you’ll be able run your fingers across and see the data change.
The graphs will display the energy (kWh) and the battery SOC.
My Page
This section will have your account settings, app settings, installation settings, FAQ, inquiry and logout options.
Account settings: You’ll see all the information for your site ID, App ID, Name, Email and telephone.
You’ll have an option for family sharing for adding other users to your account.
There is also a section for security and services, such as changing your password and service agreement.
App settings: This is where all your general settings will be displayed such as language, display theme, region and version.
There will also be an option for notifications settings to change the preference between receive or reject.
Installation settings: You’ll have the option between General, installer and address.
 General will display your site ID, Module serial number, PV capacity, Number of batteries, inverter installation date and service.
Installer will display the company name, telephone and email.
Address will show a map and the address information for your site.
FAQ: This is where you will find all common asked questions with answers provided directly from Qcells.
Inquiry: This will allow you to log any inquiries directly with Qcells.
Changing your router and reconnecting the datalogger.
[Solis Cloud APP] Wifi configuration
Before making these changes, if you haven’t already connected all devices to your new router, the easiest way to get your datalogger connected is to change the new router’s password to match the old router’s password. This will automatically reconnect all devices to the new router. If this isn’t an option, please refer to the details below.
Please configure your datalogger: –Â
Before configuring the S3 WIFI logger, please ensure that you can see its Solis + Serial number (the serial number can be found below the LED on the front of the logger, along with a barcode). You should be able to see this signal on your mobile or laptop’s WIFI network.
If you can see the signal, please directly follow the YouTube link provided below. Below, two methods are provided. If the first one doesn’t work, please follow the second one.
Method 1: Â S3-WIF-ST configuration by Solis APP (Recommended)Â
Method 2:Â S3 -WIFI-ST Configuration Video
However, if you are unable to see the signal, you will need to reset the logger. To reset the data logger, you will find a reset button at the back of the logger. First restart your inverter (don’t disconnect and connect your logging stick). after wait for a while as soon as inverter start powering up Press and hold of logger until the Net LED (Green LED) and COM LED (Orange LED) stop blinking. Once both LEDs are off simultaneously, you can release your finger from the reset button without any delay. We have also attached a logger reset video to the email for your reference. Resetting the logger will allow the signal to be displayed properly, and only then can you follow our YouTube link to configure it.
Note:Â After following the complete procedure, if the Net LED (green LED) is still blinking, it indicates that the logger is not currently connected to the internet. It should become steady after 10 to 15 seconds following the configuration. To resolve this issue, please check your router. Ensure that your router is set to 2.5GHz and not 5GHz, as our logger is not compatible with 5GHz band routers. If the router’s band is not the issue, try connecting the logger to the internet through a mobile hotspot. If it connects via the mobile hotspot but not through the router, then the problem is likely related to your router.
Speak to our team
Enter your contact details in the form below and one of our experienced team members will be in touch to discuss your requirements.
Solar Panel Installation FAQs
Looking to enquire about installing domestic solar panels, but still have a few questions? Look below for some of the most frequent questions we are asked by new owners and domestic solar energy users.
Tenants benefit from solar panels primarily through reduced energy bills, increased energy independence, and the satisfaction of living in an environmentally friendly property. Solar panels can significantly cut electricity costs and provide a reliable source of power, especially during outages.
Properties with solar panels often have higher rental values because they offer tenants lower utility costs and a more modern, sustainable living environment. Landlords can typically charge higher rents, which tenants are willing to pay in exchange for the savings and benefits provided by solar panels.
Yes, there are various government incentives available for landlords who install solar panels. These can include tax rebates, grants, and other financial benefits that help offset the initial costs of installation. It’s advisable to research and take advantage of these incentives to make solar panel installation more affordable.
The amount tenants can save on their energy bills depends on several factors, including the size of the solar panel system, the amount of sunlight the property receives, and the tenants’ energy usage. On average, tenants can expect to see a significant reduction in their monthly electricity costs.
Solar panels require minimal maintenance. Regular cleaning and periodic checks to ensure the system is functioning correctly are usually sufficient. Partnering with a reliable company like Green Energy Solar ensures that maintenance is handled professionally, keeping the system in optimal condition.
While government incentives are typically designed for property owners and landlords, tenants benefit indirectly through lower energy bills and living in an environmentally friendly home. Landlords can pass on the financial benefits of these incentives through reduced utility costs.
Landlords should consider the initial investment cost, available government incentives, and the long-term benefits of increased property value and higher rental income. It’s also important to choose a reputable solar panel installation company to ensure a smooth process and reliable system performance.
Solar battery storage allows tenants to store excess energy generated during the day for use at night or during power outages. This increases energy independence and reliability, providing a continuous power supply even when the sun isn’t shining.
If your question still has not been answered, or you are looking for a free quote on domestic solar panels, contact us today.
